FlowersByMadison.com Quality Guarantee: All products ordered from Madison Florist and FlowersByMadison.com are protected by our 100% satisfaction guarantee policy. If either the customer or gift recipient is not completely satisfied with the quality of a delivered product, or it is in any way damaged in transit, said product(s) shall be replaced with a product of equal value or in some cases, with a full refund via store credit or credit card return. Complete customer satisfaction is our goal.
Returns Policy: Returns on perishable items such as flowers, plants, trees, food, fruit, balloons, etc. are prohibited. Should the aforesaid products be damaged in transit, and are returned in original packaging immediately following receipt, the Total Guarantee agreement applies as to replacing said products, see above.