Standard Delivery Policy
U.S. orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:
- Call the recipient to schedule an appropriate delivery time
- Leave a note the recipient's door and/or voicemail asking them to contact the florist to schedule a delivery time
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the gift bouquet with a neighbor and place a message on the recipient's door and/or voicemail with this information
Holiday Delivery Policy
Due to extremely high increases in demand leading up to the popular floral holidays such as Valentine's Day and Mother's Day, we encourage customers to order at least five days in advance to ensure prompt delivery. Regretfully, we also cannot guarantee any timed orders as deliveries are being made all day throughout the New York metro area. While we do our best to staff accordingly for the increase in demand, we cannot guarantee same-day delivery on orders placed the day of the holiday; these orders will be fulfilled the following day if we are unable to deliver them that day. Because most deliveries are being made the day of the holiday, when possible we recommend delivery a day or 2 in advance of these busy holidays.
When a loved one is abroad, international flower delivery is a great way to let them know you care. We are happy to accept international orders from other countries for delivery in New York and the 5 boroughs as well as to help you send flowers internationally outside of the United States. There is no need to worry about currency exchange; your order is processed by our staff here in the US and billed in US dollars. International orders for delivery in New York can be placed online. For overseas delivery, we send your order directly to a trusted local flower shop in the recipient’s neighborhood. For assistance, call us toll-free at 800-660-4777.